Free USA shipping on all orders over $60.

FAQs


 

Placing and Shipping Your Order

Am I required to supply my valid notary certificate?

IF REQUIRED BY YOUR STATE, WE MUST RECEIVE A VALID COPY OF YOUR NOTARY CERTIFICATE BEFORE WE CAN FULFILL YOUR ORDER. Please refer to individual state requirements for whether the original certificate or a photocopy or electronic version is acceptable.

Do you offer same day shipping?

We do not offer same day shipping, however, most orders ship next business day. Delivery date will depend on method of shipping chosen at checkout.

What is expedited processing?

Expedited processing moves your order to the front of our production line! Your order will be processed and shipped before other orders in queue. Pair with an expedited shipping option to receive your order as fast as possible.

How do I check the status of my order?

Once your package is shipped, you will receive a shipping confirmation email that contains your tracking number.

Do you provide proofs?

Proof requests should be made in the comments box above the order button on the final checkout page. We will not begin your order until we receive your approval. This may delay production time.

I made a mistake on my order, can this be corrected?

Please contact our Customer Focus Team as soon as possible to correct an error so that we can make the appropriate changes. Please note that most orders begin production immediately and are shipped next business day. Contact us with your order number and a brief description of the correction needed.

How do I order different products with the same design or personalization?

Simply create your first item and add it to your cart. From the cart, select ‘Order another with this design’ that will take you back to your original product. Navigate to the new product you would like to order and select ‘yes’ when asked if you would like to use your last design. Add the new item to your cart!

How do I provide my signature for a signature stamp?

Write your signature on white paper using a felt tip pen (ball point or gel pens not recommended). Easily upload your signature online, we will resize your signature to fit the stamp you order.

Can I place bulk personalized orders rather than entering items one by one?

Yes! Simply choose your product specifications and then easily upload your names list from the ordering screen.

Can I cancel an existing order?

Please contact our Customer Focus Team for assistance canceling an order that has already been placed.

Tax Exempt Orders

For orders that are placed by tax exempt organizations, please contact our Customer Focus Team to assign tax exempt status to your account.

Can I place an order to be billed separately, rather than by paying online?

Please contact our accounting department for a billing agreement application. Once approved, your online account will include a separate billing option.

 

About Our Products

Are your products made in the USA?

All products are personalized at one of our US fulfillment centers. Some materials may originate from locations outside the US.

What is the difference between engraved and full color products?

Engraved products are made by etching directly into the material, creating an engraved monochrome image. Full color products are UV printed directly onto the material surface, creating a smooth, vibrantly colored image.

What is the difference between self-inking and pre-inked stamps?

Pre-inked stamps are filled with oil-based ink and leave 50,000+ crisp, clear impressions before needing additional ink. Self-inking stamps include a built-in, water-soluble ink pad that leaves 7,000+ clear impressions before needing additional ink. Pre-inked and self-inking stamps are not recommended for glossy and other non-porous surfaces.

What ink colors are available? 

Ink color options depend upon the stamp being ordered and individual state requirements, if applicable. Please see individual products for specific ink color selections.

What stamp is best for glossy and other non-porous surfaces?

A traditional wood handle hand stamp and specially formulated super marking ink are recommended for glossy and other non-porous surfaces.

What is the difference between a stamp and an embosser?

A stamp leaves a flat, inked imprint on a variety of papers and other non-porous surfaces. An embosser creates a raised imprint on lightweight paper (20 lb paper recommended) that can be inked for photocopying and scanning with a seal impression inker.

What fonts do you offer and what do they look like?

Please refer to individual products for available font styles.

PROP 65 WARNING

Prop 65 warnings are required on all products that ship to California that were made with specific chemicals to inform residents about potential exposure to substances that cause cancer, birth defects, or other reproductive harm. For more information, please visit Proposition 65 Your Right to Know!

Can I order a multi-colored stamp?

Dater stamps offer two-color combinations. All other stamps are available in a wide variety of single color options.

 

Coupon Codes and Quantity Discounts

Do you offer coupon codes? 

Yes! Current promotions are at the top of every page on our site. Receive an exclusive promo code by joining our email list.

Why isn’t my coupon code working? 

Be sure the code is entered correctly with no spaces before or between the letters or numbers. Verify that all promotional conditions have been met, such as ordering minimums or other requirements. If the code still does not work, enter it in the comments box above the order button on the final checkout page. Our order entry team will issue a refund of the discounted amount. Please note: One coupon code per order.

I forgot to enter my coupon code, can I update my order? 

Yes! Please contact us and we will be happy to add a valid coupon code to your order and refund you the discounted amount.

Do you offer quantity discounts? 

Yes! We offer the following discounts on same item purchases of 25 or more:

Qty 25-49 10% off MSRP | Qty 50-99 15% off MSRP | Qty 100-249 20% off MSRP | Qty 250-499 25% off MSRP

 

Returns and Exchanges

What is your return policy? 

We do not accept returns. If we have made an error fulfilling your order, we will happily make the necessary corrections and expedite your original order. If you are unhappy with any part of your completed order, please contact us for additional return or exchange options.

 

Returning Customers

Is Corporate Connection closing? 

No! Corp Connect is now part of the Holmes Custom family of brands. You now have access to a larger selection of quality products, faster delivery dates, and a more convenient online ordering system.

An item I have ordered in the past is not on your new site, can I still order it? 

We are constantly adding new products to our site! If you do not see a specific product online, our Customer Focus Team will be happy to help with your order.