Customer Service

Welcome to the help directory. How can we help you today?

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Find out when your order will arrive. Track your order from production, to your front door.

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Get help completing your order from our friendly customer service team based at our headquarters in Jacksonville, FL.

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Save Time - Answer Questions About Your Order Below

Looking for answers about your order? Most of our customers are able to answer any questions they have using our curated FAQ.

You may cancel at any time prior to the order going into production. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact us at corpconnect.com/contacts and we will be happy to assist you.
It is our company’s mission every day to process your order timely, and accurately as you have entered it. Returns are not typically accepted for customized orders. However, we want you to be happy with your product. Therefore, for customized orders where errors were made due to the reasons listed below, we will make the necessary corrections and reship your original order at no charge to you.
  • 1. The order was damaged or lost during shipping.
  • 2. Item includes a spelling error made by Corp Connect.
  • 3. Item had incorrect customization features.
Note: If the customer made a misspelling or chose the incorrect options, this would disqualify the product from being returned.
Proofs can be requested during checkout by using the Comments box. This is located on the last checkout page. Proofs may result in a delay in order processing. Rest assured that we will not produce your stamp until you have given your final approval.
This depends on your state. Certificates are required for the states of AZ, GA, MO, MT, NE, ND, OR, UT, and WA. This can be uploaded on the ordering page. Notaries for the state of West Virginia will be required to upload the letter of appointment with the notary image. Notaries for the state of California are required to provide the original certificate of authorization. This will then be mailed to the Secretary of State. If you do not have your original certificate, an additional can be ordered through the state.
Most orders are able to ship by the next business day. When checking out, you will be given the opportunity to choose from available delivery dates. Proof requests, large orders, or errors with your certificate can delay your order.
A stamp leaves a flat ink impression on paper. An embosser crimps the paper to leave an impression and does not use ink. More information can be found in our blog about ordering an embosser.
We are constantly adding new items to our site! If the item you are needing is not currently online, please use our Contact Form to let us know what you are looking for. Our Customer Focus Team will assist in placing your order offline.